Find out what people really think of your website or app
We test your website with users who provide honest, unbiased feedback from their own home or office.
How it works
We'll work with you so you can design tasks and ask the questions you need to improve your site.
We then run your test with a number of your potential customers. We provide you with videos and commentary showing how 'real' people use your site, and a full report with recommended actions to improve your site, based on their feedback and our knowledge and experience with:
- meeting accessibility requirements
- writing for the web
- developing information architecture.
Why we think remote user testing's better than group testing
There's a couple of reasons. To put it bluntly, group user testing is expensive. The money you save on remote user testing can be put toward actually improving your website or app.
Having used a variety of testing methods over a number of years, we've also found the results are better - remote user testers are web users in their natural environment. They feel free to tell you what they really think, without trying to please a facilitator or agree with others' opinions in a group environment. This approach also allows you to test your website or mobile app on a variety of devices, operating systems, browsers and varying Internet speeds. Something you won't get in a group test.
You'll also get written feedback directly from your users, along with their spoken comments and video of their screen while they review your site and navigate to complete tasks.
Who are our testers?
We pride ourselves on providing access to 'real' people from Australia - not semi-professional testers. From company directors to students, parents, tradespeople, seniors, people with disabilities and 9-5 office workers - we offer a variety of testers based on your business needs. We also have access to testers from overseas - great for if you're looking to expand in the global marketplace. All testers provide feedback about the structure, navigation and content on your website or mobile app. We can run tests with people from specific demographics or with a particular interest to suit your customer profile.
Want to know more?
Get a free quote by contacting us through the 'Contact' form below.